FAQs

WHEN WILL MY ORDER SHIP?

Orders are usually processed and shipped within 7-10 days of purchase as most of our products are handmade with care. When your order ships you can request your tracking number via email: support@delightprints.com

Please see 'shipping' here: https://quote-t.com/pages/shipping

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our order lookup page to track the status and location of your order.

MY CARD IS DECLINED! :( WHY IS THIS SO?

Please contact customer support if you are facing issues with checkout.

To have your purchase approved, just make a 1 min call to your local bank to have them allow overseas transactions and your order is all set to be made and ship to you! (:

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order ONLY within 24 hours of purchase. 

Our return policy lasts 7 days from the date you receive the product ( IE sign over from your local postal service) .If 7 days have gone by since, unfortunately we can’t offer you a refund or exchange.

To be eligible for Returns/Resend/Refund, product must be from one of the following:
-Mixed up
-Fault on arrival (wrong size,wrong design, wrong item)
-Not as described as on product page

If the fault is on us, we'll of course pay for return shipping :)  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

NOTE:

We will only accept returns which has been acknowledged by our CS staff. please contact them via our contact us form , email or give us a call.

DO YOU OFFER WHOLESALE PRICING?

For Wholesale inquiries contact us via our store contact form~!

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries contact us via our store contact form~!

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USP/USPS.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Amex & Paypal.

DIY : HOW TO WRAP A CANVAS

I'VE JUST BOUGHT THE CANVAS OPTION.

HOW DO I WRAP MY CANVAS PRINT AROUND A FRAME?

NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.